Refund policy

RETURN POLICY

Furniture, Objects and Home Decor

All NEMM design Group, Inc. (NEMM) orders are non-returnable and non-refundable. Products are inspected for quality control by the supplier prior to shipping.  All products should be inspected upon receipt to verify goods are per confirmed order.   In the unlikely event of damages incurred during in-transit freight, the Buyer must notify NEMM within 2 business days of receipt of the furniture.   Returns require written pre-approval from NEMM.  Returns are to be shipped by the Buyer in accordance with NEMM shipping policy.  No returns will be accepted on a product that has been installed, altered, damaged, cut, treated, or processed.  

All objects listed on the NEMM Design Group, Inc. website are final sale and non-returnable. If objects shipped by MSC are damaged in transit the Buyer must notify NEMM in writing within 2 business days. NEMM must provide written pre-approval for the return and MSC shipping policies apply.

Art

Fine Art, including paintings, photography and sculptures, can be returned within 48 hours of delivery subject to written pre-approval by NEMM.  The Buyer will be responsible for shipping and handling according to NEMM shipping policy and for return shipping fees.  No returns will be accepted on an artwork that has been installed, altered, damaged, cut, treated, or processed.  A restocking fee of $360 of will be charged for Fine Art returns.  In the event of damage that occurred during in-transit freight prior to receipt by the Buyer, the Buyer will notify NEMM in writing within 2 business days.  Returns must be pre-approved in writing by NEMM.

REFUND POLICY

  • Orders are non-returnable and non-refundable
  • Returns of non-custom items must be authorized in writing by NEMM for refund, credit, or exchange.  
  • Refunds will only be processed once an inspection of the product by NEMM has been completed and it is determined that the product or artwork has been returned undamaged
  • Merchandise returns without written approval by NEMM will not be accepted for refund and will be returned to the Buyer at their own expense.
  • Installed, altered, or damaged product will not be accepted as a return, including products that have been cut, treated, or processed.
  • Upon authorization, returns must be received to the designated location within 30 days of agreed upon return.
  • Any product received after the 30 days or of a condition other than brand new, will not be accepted.
  • This policy excludes customer service issues (i.e. in-transit freight damage issues)